save rate with next-best-action recommendations
web to call center conversion
increase in online upsell & cross-sell
By implementing Celebrus, the insurer unified their inbound, outbound, and paid channels with one central brain. Personalized next-best-action recommendations within each customer dialogue maximizes value for the customer and enables a shift from product-centric to customer-obsessed.
Centralized decisioning means every channel learns from the others, and the experience is adjusted in live-time based on customer insight.
- 85% save rate using next-best-action recommendations
- 27% increase in online upsell & cross-sell
- 41% web to call center conversion rate
27% increase in online upsell & cross-sell by implementing Celebrus!
This health insurer did it, and you can too!
Celebrus is the radical data solution that uncovers the deepest insight to reveal true customer context and identity - with a single line of code!
Finally solve gaps in data capture, customer context, connectivity with full compliance to elevate your marketing and personalization and explode revenue.
Connect with us today to experience the power of Celebrus for yourself!