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Customer Success

Large health insurer increases upsell & cross-sell 27% with multi-experience approach to customer engagement

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85%

save rate with next-best-action recommendations

41%

web to call center conversion

27%

increase in online upsell & cross-sell

A large health insurer wanted to build long lasting, high value relationships with each of their customers, while maximizing the significant investments made in customer data.

Disjointed channels and siloed decisioning made it difficult to deliver on the promise of seamless, omnichannel engagement. They needed to operationalize their customer data insights to provide customers with the most personal and relevant actions at each stage of their journey.

Solution

By implementing Celebrus, the insurer unified their inbound, outbound, and paid channels with one central brain. Personalized next-best-action recommendations within each customer dialogue maximizes value for the customer and enables a shift from product-centric to customer-obsessed.

Centralized decisioning means every channel learns from the others, and the experience is adjusted in live-time based on customer insight.

Results

  • 85% save rate using next-best-action recommendations
  • 27% increase in online upsell & cross-sell
  • 41% web to call center conversion rate

 

health-insurer-case

27% increase in online upsell & cross-sell by implementing Celebrus!

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This health insurer did it, and you can too!

Celebrus is the radical data solution that uncovers the deepest insight to reveal true customer context and identity - with a single line of code!

Finally solve gaps in data capture, customer context, connectivity with full compliance to elevate your marketing and personalization and explode revenue.

Connect with us today to experience the power of Celebrus for yourself!

Experience the Celebrus difference