Real-time personalization to propel your hospitality & travel brand

Create a frictionless, personalized guest experience through every interaction from booking to check-in, and loyalty programs with the power of comprehensive customer data. Honoring your guests with personalized experiences requires keeping up with ever-changing customer preferences, but capturing massive amounts of data from websites, apps, kiosks, and in-person experiences can be a significant challenge. 

Celebrus captures first-party data across multiple devices, channels, and brands to eliminate data silos and build comprehensive customer profiles for every guest. Provide an upgraded customer experience with relevant, one-to-one personalization powered by robust identity profiles and real-time decisioning.

Reservation, check-in, and loyalty data is often siloed among digital business systems. Travel and hospitality organizations lose valuable opportunities to elevate the guest experience because of these fragmented interactions and data gaps. 

Improve guest experiences with one-to-one hyper-personalization at scale using digital event streams and machine learning to identify opportunities to improve every process from search to booking, check-in to check-out, and beyond. Celebrus delivers real-time insights to enable your brand to streamline operations and enhance guest experiences.

Go beyond the confirmation page to understand price sensitivity, preferences, and opportunities. Celebrus captures comprehensive interaction data that connects to enterprise decisioning solutions within milliseconds to enable seamless, highly relevant experiences for every individual.

Put your guests first with data-driven customer service and personalized care. Real-time data feeds the entire organization - from addressing website errors and streamlining the booking process, to notifying guests of travel delays and triggering feedback and survey requests.

Get ahead of third-party cookie deprecation by controlling data collection and conforming to customer consent changes in real-time. Using first-party data increases the volume and accuracy of your data for deeper insight, reduced cost per booking, increased conversion, and greater ROI.

Unimpacted by restrictions faced by others, Celebrus real-time enterprise data solution captures the richest and most accurate customer behavior and experience data across all platforms with a single line of code, in full compliance with evolving regulations.