Drive customer engagement with a unified, real-time data view

Understand and predict customer behavior before it's too late. Celebrus captures every granular interaction, providing the raw behavioral data needed to build accurate predictive models.

• Real-Time Churn Prediction: Identify at-risk customers the moment their behavior changes — for example, if they stop engaging with key features or exhibit signs of frustration — and trigger an intervention instantly.
  
  
• Enhanced Loyalty Programs: Use real-time behavioral data to deliver personalized rewards and incentives that encourage repeat engagement and reinforce brand loyalty.

Maximize customer lifetime value with perfectly timed, relevant offers. Our millisecond-level data delivery enables in-the-moment upsell and cross-sell opportunities.

• Triggered Offers: Automatically deliver a relevant offer based on a customer’s real-time browsing or app behavior, such as a special promotion for accessories when a customer adds a product to their cart.
  
  
• Next Best Action: Feed real-time behavioral data to your decisioning engine to determine and deliver the "next best action" for each customer on any channel.

Equip your AI and human agents with the context they need to deliver superior service. Celebrus captures a full digital journey, including clicks, scrolls, and navigation, and makes it available to your support systems instantly.

• Contextual Support: An AI chatbot or a live agent can see a customer's entire journey, from what they searched to what they looked at, allowing for immediate and informed assistance without the customer having to repeat themselves.
  
  
• Seamless Handoff: Ensure a smooth transition from a bot to a human agent, with the human able to see the full interaction history, saving time and reducing customer frustration.