CELEBRUS DATA PLATFORM

Celebrus fastText

We have embedded the leading language library fastText into the product to enable out-of-the-box functionality for real-time text analytics.

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Capture real-time customer insights across your digital channels.

A large proportion of customer interactions on your digital channels are text-based. When leveraged correctly, these can form valuable data and customer insights.

Celebrus enables organizations to run text analytics models in real-time scoring environments, leveraging our tried and tested connectors to Microsoft Azure Machine Learning Studio and Openscoring Server. The machine learning model running in these real-time environments can be easily and quickly connected to the fastText library to train the model with no additional configuration effort required.

Enrich customer profiles with real-time semantic analysis.

Enriched customer profiles

Natural Language Processing capabilities enable out-of-the-box functionality for real-time text analytics.

Instant fraud prevention

Instantly analyze text inputs to detect irregularities and stop fraudulent behavior in real time.

Smarter personalization

Stay relevant and deliver hyper-personalized messages that resonate based on real-time customer behavior.

Determine sentiment and identify opportunities or threats for instant action.

Capture everything related to visitor behavior and experience, including text inputs on any channel and device.

Tag-free

Future-proof your data and stay ahead — no delays, no manual tagging, no tracking pixels needed.

Data scoring

Quickly score all text inputs from users to enhance customer profiles and inform strategy instantly.

Granular detail

Capture granular detail across all channels, including text from chat, product reviews, and form fills.

Structured data

Instantly derive value from unstructured data and text captured from a range of sources.

Analyze customer sentiment through text based interactions with Celebrus fastText

Explore related features

Sense and trace

Uncover compromised accounts and trigger alarms to respond to fraud instantly.

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Marketing signals

Transparent scoring for customer behaviors based on interest and intent.

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Anomaly detection

AI and machine learning to detect hidden data patterns to catch and prevent fraud.

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Instantly capture and analyze text inputs on any channel and device.

Powerful enrichments based on the text a customer inputs not only improves the view an organization has of their customer, but also enables a wide range of new use cases.

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