How a health insurer increased online upsell & cross-sell by 27%
This health insurer had an 85% save rate using next-best-action recommendations and a 41% web to call center conversion rate.
A large health insurer wanted to build long lasting, high value relationships with each of their customers, while maximizing the significant investments made in customer data. Disjointed channels and siloed decisioning made it difficult to deliver on the promise of seamless, omnichannel engagement. They needed to operationalize their customer data insights to provide customers with the most personal and relevant actions at each stage of their journey.
Get Live-Time Customer Insights • Centralized Decisioning • Personalized Recommendations