Newsroom

Back

Celebrus Technologies brings customers support on a global scale.

Published: Monday, 18 February 2013 07:00

Partnership enables Celebrus Technologies to provide a global service, providing users with around the clock support

Celebrus Technologies, provider of tag-free multi-channel digital big data software, today announces their ability to provide global implementation and customer services support in collaboration with their partner IS Solutions PLC.  Celebrus clients will now benefit from customer support 24/7, 365 days a year, making it even easier for companies throughout the globe to benefit from Celebrus’ technology.

Established in 1985, IS Solutions is a specialist in the implementation and management of big data analytics projects.  IS Solutions’ experience in the analytics arena stretches back many years and, in that time, the company has deployed solutions for hundreds of clients and provided hosting, support and managed services to many more.  Based in Sunbury-on-Thames, Middlesex, with offices in Chennai, India, IS Solutions is listed on the London Stock Exchange (stock code: ISL).

IS Solutions has been working with Celebrus Technologies since 2000, providing a suite of analytics and support services around the dynamic collection of data delivered by Celebrus. These solutions include one-off and regular usability studies, fully-hosted managed services as well as pure license sales.

Through the deepening of this partnership, Celebrus can now offer 24/7 technical support through the highly experienced IS Solutions team and provide knowledgeable and timely implementation of the proposition to customers wherever they may be in the world. 

Simon Burton, Chief Executive, Celebrus Technologies comments, ‘‘The ongoing and longstanding partnership with IS Solutions, coupled with their extensive knowledge of how to implement and support the Celebrus software, brings additional support and strength to Celebrus Technologies and continues to reinforce our propositions into new markets such as the USA and Asia Pacific. The fact that this experience is now available to customers throughout the globe with the 24/7, 365 days a year support is an important step for Celebrus as we look to increase our international business .  We are already winning clients in these regions and this global support only increases our value in those countries. The relationship we have with IS Solutions continues to strengthen and I look forward to working with them further in the future. “

John Lythall, Managing Director, IS Solutions Plc concludes, “Our many years of working with software from Celebrus Technologies have placed us in a unique position to support Celebrus clients across the world.  Our experienced support engineers will ensure that Celebrus clients continue to receive the highest standards of service that they have come to expect and underpin Celebrus’ stated aim to grow in key North American and Asian markets.”

ENDS

About Celebrus Technologieswww.celebrus.com

Celebrus Technologies enables organisations to understand their individual customers’ interactions across the digital channels they own, including websites, mobile apps and social media.  Celebrus’ award winning tag-free digital big data software then feeds this data into a wide variety of big data technologies in real-time. Celebrus' global blue chip clients use this highly granular data to power advanced customer analytics and real-time personalisation and to drive actions that maximise revenue, marketing effectiveness and brand loyalty.  Celebrus partners with world-leading technology companies, including SAS, Teradata and Microstrategy, to provide integrated solutions that meet critical business goals. Celebrus also has global reach with their fast and flexible digital data and real-time personalisation platforms available from resellers across the world.

For further information, please contact: 
 
Katharine Hulls
Celebrus Technologies
Tel: +44 (0)1635 230 630
Fax: +44 (0)1635 230 435
Email: katharine.hulls@celebrus.com

Jenny Williams / David Beesley
The itpr Group
Tel: +44 (0)1932 578 800
Fax: +44 (0)1932 578 801
Email: jennyw@itpr.co.uk