Support
Our technical services team deliver a full range of support services to ensure you get the most from your Celebrus systems. Ranging from telephone and web support for dashboard users through to consulting and training packages for your operational and analytical teams.
Customer Support
Celebrus Technologies and our partners all provide comprehensive support from fully trained and competent teams who not only know how to operate our solutions but how to exploit the data they gather in your day-to-day business environment.
They offer both telephone and e-mail support backed up by automated fault escalation systems (ensuring timely responses to all your questions) and also provide online fault reporting, FAQ and knowledge base services.
Professional Services
Where you have a larger project on-hand, or need assistance to speed deployment and reduce your "time to intelligence"; our professional services team is there.
Professional Services can help you define your analytical goals, and then configure the systems to get you the answers you need. They can also help you define and develop complete custom analysis solutions to meet the particular requirements of your site, business or application.
IT Services 24/7
Our IT Services team ensure that our ASP and SaaS customer service quality is second-to-none. Utilizing automated service monitoring and alert systems they ensure that your Celebrus service is available 24 hours a day, 365 days a year.
Education Services
We offer a range of courses run at either our Newbury headquarters or on-site. Places can be booked on any of these courses or if you have a group to educate, then give us a call to discuss the on-site education options we can offer. Contact your account representative or email support@celebrus.com
Courses Available
