Events

November 21 Webinar

Accelerate Business Success by Tracking Customers Across Channels

Tuesday 21 November 2017, 4.00pm GMT

Webinar outlined the findings of a recent study commissioned by Celebrus and conducted by Forrester Consulting.

Hosted by Celebrus and featuring a guest from Forrester. Highlights included:

  • Only 26% of businesses surveyed are able to use data to improve customer experience for all or most of their customers’ interactions.
  • Nearly two-thirds of surveyed organisations have difficulty recognising customers across digital channels.
  • Almost all firms recognise the importance of tracking on customer engagement and that technology is key to making it work.

Watch the webinar here >